Local BPO carves a niche with more personal, uniquely Filipino approach 2017-07-19

Among the several customer care and support options, self-service has become increasingly prevalent. Microsoft’s Global State of Multichannel Customer Service Report found that 90 percent of customers now expect companies to help them help themselves with self-service support. And while more and more customers are turning to FAQs, instructional videos and online forums for assistance, gamers in particular are one group that gravitates towards self-help customer support as a primary means of serv